All TRACS products come with a 30-day money-back guarantee (30 days from the date the order is placed) In the event that you are not satisfied with your experience with TRACS products, we ask that you call our support number at 1-800-813-6247 for assistance and we will do our best to resolve the issue through technical support. If we are unable to resolve the issue, we will refund you back the original purchase price less the shipping cost to and from your location. PLEASE NOTE-original shipping cost is included in the purchase price and ranges from $45- $80 per unit depending on your zip code. In the event that you placed an order and want to cancel after the unit has shipped, we will intercept the shipment and have it returned back to our warehouse. All shipping companies charge a return shipping fee for packages that are returned to the shipper, therefore we will refund you less the freight charges both ways which can range from $90- $160 per unit.Customers may return products before the 30 days from purchase date with no product restocking charges. The customer must call in 1-800-813-6247 and request an RMA on or before the 30th day from purchase. The Customer is responsible for the return transportation charges. Transportation charges can be deducted from the refund amount should you want TRACS to coordinate the pickup or provide a print at home label for a drop off at a carrier partner location.

An approved RMA number will be sent electronically and must be signed and included with the return. Otherwise, the shipment may be refused. The absence of an RMA number will delay the return process. Therefore, please contact TRACS Support Team to receive an RMA number and shipping instructions before shipping.

RMA’s are only valid for 15 days after being issued. After 15 days the RMA is voided and will be refused should a Customer attempt to return the product after the 15-day period.

In order to prevent possible transport damages and to secure your rights to exchange and return products, the product must be returned packaged exactly as they were received. The product must be shipped back in the original packaging and insured. If the original packaging is required, TRACS will provide a shipping box at a nominal fee. If products are not sent back in their original packaging, the sender accepts all liability for damage claims and may be charged for repairs. All products exchanged or returned must be accompanied by an RMA number. All accessories, cartridges, HEPA filters, manuals, etc. must be included with the return.

Any added replacement costs will be assessed and incurred upon the completion of the testing and inspection process. TRACS does not refund shipping, handling, or insurance charges for returned or exchanged products.

*30-day return period will begin from when the order is placed in our system.