American Quality Manufacturing, sole manufacturer of the TRACS Air Purifiers, warrants that for the lifetime of this product, the frame will be free from manufacturing defects and will be replaced or repaired at our cost. During the first 30 days following receipt of our air purifier, you are entitled to a 100% refund for any reason. Read our Refund Policy here.
For a period of 5 years after accepting delivery, the mechanical and electrical components of the TRACS air purifiers, will be under warranty. AQM, at its option, will repair or replace the product or any component of the product found to have manufacturing defects during the warranty period. If the product is no longer available, replacement may be made with a similar product of equal or greater value.
This warranty is non-transferable and is valid from the date of the original purchase. Proof-of-purchase is required to obtain warranty performance, however your name and address is recorded by this website with your purchase and we should have a record of the sale.
This warranty does not cover consequential damages and/or damages resulting from negligent use or misuse of the product by failure to store, maintain and/or use the product in accordance with directions otherwise. In addition, disassembly, repair or modification by anyone other than TRACS, acts of God, such as fire, flood, hurricanes, and tornadoes will not be covered.
Here is why we offer a life-time warranty on our frame:
This construction technique gives us the utmost confidence in our product line and the ability to offer a LIFETIME GUARANTEE on our air purification systems. Both our portable and ceiling mounted air purifiers are made using this same welded-steel technique.
Once the entire frame has been welded together by highly skilled craftsman, the welds are sanded down for a smooth finish. This is American workmanship at it's finest.
More about our warranty
This limited warranty extends only to the original purchaser. Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. TRACS will offer no warranty service without this number.
TRACS warrants this product and its parts against defects in materials or workmanship for five years labor and five-year parts from the original ship date. During this period, TRACS will repair or replace defective parts with new or reconditioned parts at TRACS option, without charge to you.
Shipping fees incurred from returns for under-warranty service will be paid by TRACS
All original parts (parts installed by TRACS at the original system build) replaced by TRACS or its authorized service center, become the property of TRACS. Any after-market additions or modifications will not be warranted and the customer is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
TRACS makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this other than as set forth below. TRACS makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by TRACS only. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 10 days from the date of issue.
Should you have any problems with your TRACS air purification system, please follow these procedures to obtain the service or contact us at 800-813-6247 or email us at firstname.lastname@example.org
TRACS Purifiers are proudly Made in the USA...learn what that means here.